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Mutual Respect

From your local mortgage and savings experts

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Purpose, vision and culture

Purpose, vision and culture

 

Roland

"Newbury Building Society belongs to you - the Members. Please let us know when we serve you well.  Should we fail to meet and of our membership objectives, Purpose, Vision and Culture values,  please tell us. We will listen. The Management, Executive and Board of Directors are available locally with a commitment to serve you."

Roland Gardner, Chief Executive

Our Business

  • Champion the merits of Newbury Building Society as an independent mutual, putting members’ interests first

  • Develop an increasingly strong presence in the communities we serve in Central Southern England

  • Offer an attractive range of competitive products and services appropriate to our members’ needs

  • Manage members’ financial requirements with confidence, demonstrating high quality of service and value

  • Maintain sufficient financial strength and the cost effectiveness to support and develop the Society’s operations

Our Members

  • Treat our members fairly because we want to

  • Offer our members products that match their needs

  • Communicate clearly, openly and honestly

  • Give suitable advice

  • Meet our members’ expectations of service and product performance

  • Not make it difficult for members to change their minds or complain

Our Staff

  • Encourage our staff to take responsibility and focus on outcomes

  • Create opportunities to learn and develop with progression gained on merit

  • Celebrate success and support colleagues

  • Communicate openly sharing our views in a positive way and respecting the views of others

  • Reward people who do their best at all times

© Newbury Building Society

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Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: Newbury Building Society, 17 Bartholomew Street, Newbury, Berkshire, RG14 5LY.

English law applies and we will communicate with you in English. We are participants of the Financial Ombudsman Service. We have a complaints procedure which we will provide on request. Most complaints that we cannot resolve can be referred to the Financial Ombudsman Service.

You can check the Financial Services register on the FCA's website.

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Speak to one of our expert advisers on
01635 555777  or request a call back:

Name:
Phone:
Email:
Reason for Call Back: Existing Mortgage   New Mortgage  
Local Branch:
Preferred Day to Call:
Preferred Time of Day:
On Saturdays we are only able to call in the morning due to branch opening times.

We will only use these details for the reasons requested.
 
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