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Mutual Respect

From your local mortgage and savings experts

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Community Noticeboard

31
Mar

Customer satisfaction survey in collaboration with The Institute of Customer Service.

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We are carrying out a customer satisfaction survey in collaboration with The Institute of Customer Service. This survey helps an organisation, such as ourselves, understand their customers’ views about their experience, and will take 5-10 minutes to complete.

                   

Your input as a customer is important and will allow us to measure how we compare with other organisations in our sector. We’d like to invite you to take part in a survey about how satisfied or dissatisfied you are with our service.

                   

If you have an ongoing complaint or are looking to complain about a specific incident involving us, please ensure you contact us directly, this survey will not monitor specific customer complaints.

                   

All responses are completely confidential and go directly to The Institute of Customer Service. We will receive only grouped analysis from The Institute of Customer Service, so please feel free to be completely honest with your feedback.

                   

Click here to take part in the survey.

    

If you have any questions or comments about the survey please feel free to email us or telephone us on 01635 555777.

        

Thank you very much for your help. We look forward to reviewing the results. If you would like to find out more about Business Benchmark, UKCSI or Institute of Customer Service you can see details here.         

 

 

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© Newbury Building Society

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Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: Newbury Building Society, 17 Bartholomew Street, Newbury, Berkshire, RG14 5LY.

English law applies and we will communicate with you in English. We are participants of the Financial Ombudsman Service. We have a complaints procedure which we will provide on request. Most complaints that we cannot resolve can be referred to the Financial Ombudsman Service.

You can check the Financial Services register on the FCA's website.

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Request a Call Back

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Speak to one of our expert advisers on
01635 555777  or request a call back:

Name:
Phone:
Email:
Reason for Call Back: Existing Mortgage   New Mortgage  
Local Branch:
Preferred Day to Call:
Preferred Time of Day:
On Saturdays we are only able to call in the morning due to branch opening times.

We will only use these details for the reasons requested.
 
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