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10
May

Customer service qualification success for Daryle

LR Daryle Churcher 101

Daryle Churcher, Business Change Manager at Newbury Building Society, has successfully completed the Customer Service Strategy qualification (A qualification for leaders who create and implement customer service strategy). Provided by the Institute of Customer Service (ICS).

Undertaking the qualification provides leaders in customer service roles with the knowledge and skills to deliver and measure high standards of customer service.

Daryle’s qualification will assist her and the Society in their commitment to continuous customer service improvement. It will help enable the Society to provide its employees with increased skills and knowledge in positive customer service outcomes; and to maintain a consistent service culture.

The Institute of Customer Service is an independent, professional membership body for customer service. Founded in 1996, and formally incorporated in February 1997, it aims to help members improve their customers’ experience and their business performance.

Operations and Sales Director, Phillippa Cardno said “I’m delighted Daryle has successfully completed this qualification. It demonstrates her determination to raise and retain high customer service standard and engage the Society’s employees to create the ultimate customer experience.”

 

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Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: Newbury Building Society, 17 Bartholomew Street, Newbury, Berkshire, RG14 5LY.

English law applies and we will communicate with you in English. We are participants of the Financial Ombudsman Service. We have a complaints procedure which we will provide on request. Most complaints that we cannot resolve can be referred to the Financial Ombudsman Service.

You can check the Financial Services register on the FCA's website.

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