Customer service qualification success for Daryle
Daryle Churcher, Business Change Manager at Newbury Building Society, has successfully completed the Customer Service Strategy qualification (A qualification for leaders who create and implement customer service strategy). Provided by the Institute of Customer Service (ICS).
Undertaking the qualification provides leaders in customer service roles with the knowledge and skills to deliver and measure high standards of customer service.
Daryle’s qualification will assist her and the Society in their commitment to continuous customer service improvement. It will help enable the Society to provide its employees with increased skills and knowledge in positive customer service outcomes; and to maintain a consistent service culture.
The Institute of Customer Service is an independent, professional membership body for customer service. Founded in 1996, and formally incorporated in February 1997, it aims to help members improve their customers’ experience and their business performance.
Operations and Sales Director, Phillippa Cardno said “I’m delighted Daryle has successfully completed this qualification. It demonstrates her determination to raise and retain high customer service standard and engage the Society’s employees to create the ultimate customer experience.”