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Mutual Respect

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Myaccounts

myaccounts

It's easy to find out the answers to your myaccounts questions.

You can call us on 0800 988 4857 between 9am and 5pm Monday to Friday (except Wednesday), Wednesday between 9.30am and 5pm.  We are closed on weekends and bank holidays.

You can email us at myaccounts@newbury.co.uk or send us a secure message when you are logged in to myaccounts.

Or you may find the help you need in the frequently asked questions section below.

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Frequently Asked Questions

Who can register for myaccounts?

Anybody, aged 18 or over, can register for our myaccounts service in order to apply for a savings account online.

Existing savers, aged 18 or over, are also able to request to view a Newbury Building Society savings account online if they are the account holder or acting on behalf of the account holder in the role of nominee, attorney or executor. 


How do I choose a secure password?

When you register for myaccounts, you are required to create a password. You will need this password every time that you log-in to myaccounts.  

Your password, along with your memorable information, is designed to protect your savings from fraudulent activity, so it is important that you keep this information secure and do not share it with anyone else.

Your password needs to be between 8 and 15 characters and contain at least one upper case character, and one numeric character. You may also wish to enter any symbol that is available on a standard keyboard (for example £, $, @) to make your password more secure.

The more complex your password is, the more secure it will be. 

Please note that the Society cannot view your password and our staff will never ask you for this information. 


I opened my account in a branch, am I able to use the online service?

If you are the account holder then you can request to view your account balance online.  The online balance is updated once a day, before 9am.  If you receive a number of electronic payments into your account this will enable you to check your balance without having to contact or visit your branch.

If your savings product allows online withdrawals, you can register for myaccounts to take advantage of this service.  You will also be able to continue to use your passbook in our branches to make deposits and withdrawals.  Please note that if your account is held in joint names then your account must be set up on an ‘either to sign’ or ‘any one to sign’ basis.  Online withdrawals are not available to joint accounts which require more than one authorisation for withdrawals or accounts with ‘nominee’ type arrangements. 


Why have you asked for details of my bank account?

If you are opening your first savings account with Newbury Building Society online or are an existing saver who is registering with myaccounts in order to request online withdrawals, then we require proof of your nominated bank account.  All online withdrawals must be to your nominated bank account and to protect your account we ask you to provide evidence of the account in the form of a bank statement which details the account number and account holders or as a cheque drawn on the account (this could be for a nominal amount eg £1).


When can I expect requests relating to my account to be completed?

We will always respond to your requests as soon as we can.  The following are examples of requests you might make, and when you can expect them to be completed. 

Opening an online account

Once we receive your form(s) and cheque we will open your new savings account. We will send you a 'Welcome Pack' within 7 business days, confirming how to operate and access your account. ‘Business days’ are Monday to Friday, excluding bank holidays.

Adding branch based accounts

If this is the first time you are using this service you will be sent a letter with an activation key to your current registered address. You must follow the instructions in the letter to have full access to all services myaccounts provides. 

If you have already activated your myaccounts services, you will be able to view your selected branch based savings accounts within 3 business days of your request (business days are Monday to Friday, excluding bank holidays).

Requesting a funds transfer 

Requests received by 2pm Monday to Friday will usually be processed the same day. This means the funds should be available in your nominated bank account the next business day. Requests received after 2pm will not be processed until the next business day (business days are Monday to Friday, excluding bank holidays).

Changing my nominated bank account

Once we have received a cheque from you drawn on your new nominated bank account or an original bank statement confirming the details, we will change your nominated bank account within 3 business days.

Changing my security details

You can change your security details on myaccounts instantly, by selecting ‘Change my security details’ on the myaccounts home page.

Resetting my security details

For security reasons you will not be able to log-in to myaccounts until you receive a new activation key code. This will be sent in the post to your registered address within 3 business days.

Secure messages

We will respond within 48 hours of receiving your message.


Which savings products allow online withdrawals?

Can I make withdrawals from a branch?

If you open your account online, you will also be issued with a passbook which will enable you to use our branches to make deposits and withdrawals.

On your first visit to a branch to make a withdrawal you will be asked for identification so that we can verify that you are the account holder.  This should ideally be a valid UK driving license or passport.  Please contact us if you need information on the types of identification that are acceptable.


How do I transfer money into my online account?

If you are opening your account online, the opening deposit must be by cheque from your nominated bank account.  Further deposits may be made by Standing Order or Faster Payment to Sort Code 62 28 74 Account number 00000000.  You should always include your savings account number as a reference.

Alternatively you can pay cash or cheques into your account using your passbook at any of our branches.


How do I change my personal details

Simply follow the instructions below and we will update your records or contact you if we require further information.

Changing my address

The address you register with us must be your permanent residential address.  If you have moved you must tell us your new address and send us documentary evidence to verify the change.  Please refer to the Society’s ‘Identification for Customers’ requirements on our website and forward the original or certified document confirming the change to the myaccounts team.  It is safer to send a certified copy through the post.

Changing my name

If you have changed your name through deed poll or marriage, you will need to send us documentary evidence to verify the change.  Please forward the original or certified copy of the certificate confirming the change to the myaccounts team.  It is safer to send a certified copy through the post.

Changing my e-mail address

You can change your e-mail address instantly on myaccounts.  Log into myaccounts and select the ‘Change my e-mail address’ menu option on the home page.

Changing my telephone numbers

To change your telephone numbers, please send a message to the myaccounts team through the secure messaging service, advising us of your name and address and we will update your details.

We will ensure all records with Newbury Building Society are updated with your new details

 


How do I add or remove an account holder on my account?

Once you have opened your online savings account, you are unable to add or remove account holders. 

If you wish to transfer a joint account into a sole name, you will need to close your account and set up a new online account.

If you wish to transfer a sole named account into an account in joint names, you will need to close your account.  If the other holder is not registered for myaccounts, they will need to do so before you open your new account.


How do I change how my interest is paid?

If you want to change how your interest is paid, please send a message to the myaccounts team through the secure messaging service with your instruction.  We will register your new instruction within 3 business days (business days are Monday to Friday, excluding bank holidays).

Please refer to your product information to see what your options are with regard to the payment of interest.


How can I contact you?

For any general enquiries about your account, please talk to our myaccounts team on our dedicated freephone service 0800 988 4857 (calls are free to callers on the BT network, mobile and other network costs may vary).  Alternatively, send a message to the myaccounts team through the myaccounts secure messaging service.  

If you need to send documentation to us to support a change of personal details, change of nominated bank account or register to receive your interest without tax deducted, please send it to:

myaccounts
Newbury Building Society
17 Bartholomew Street
Newbury
RG14 5LY

Please ensure you advise us of your account number, as this will enable us to provide you with a more efficient service.


What do I do if I change my mind about receiving marketing material?

If you no longer want to receive marketing material from Newbury Building Society, please send a message to the myaccounts team through the secure messaging service.  We will ensure all records with Newbury Building Society are updated to reflect your instruction.


© Newbury Building Society

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Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: Newbury Building Society, 17 Bartholomew Street, Newbury, Berkshire, RG14 5LY.

English law applies and we will communicate with you in English. We are participants of the Financial Ombudsman Service. We have a complaints procedure which we will provide on request. Most complaints that we cannot resolve can be referred to the Financial Ombudsman Service.

You can check the Financial Services register on the FCA's website.

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Request a Call Back

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Speak to one of our expert advisers on
01635 555777  or request a call back:

Name:
Phone:
Email:
Reason for Call Back: Existing Mortgage   New Mortgage  
Local Branch:
Preferred Day to Call:
Preferred Time of Day:
On Saturdays we are only able to call in the morning due to branch opening times.

We will only use these details for the reasons requested.
 
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