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Mutual Respect

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17
Mar

Newbury Building Society and the Institute of Customer Service

ICS

Newbury Building Society and the Institute of Customer Service  

We want to make sure our customers are at the heart of everything we do. To support us in doing this, we have recently become members of the Institute of Customer Service (ICS), an independent, professional membership body for customer service.  As part of our membership, ICS will conduct a survey, on our behalf, which will tell us how we can make our service even better.

If you have received an e-mail asking you to complete a survey from the ICS, it is genuine, and it would be greatly appreciated if you could help us by completing it.  The survey is online, is confidential and will only take around ten minutes to complete.

Your feedback is valuable to us as it will allow us to compare our service with other organisations across the UK, identify areas in which we are performing well and also identify areas in which you want us to perform better.

We hope you will take the opportunity to tell us, honestly, what you think about the service the Society provides. 

For more information about the Institute of Customer Service or the UK Customer Satisfaction Index survey, click here.

If you have any questions or comments about the email you have received or the survey please feel free to email us at ics@newbury.co.uk or telephone us on 01635 555777.

Thank you for taking the time to assist us.




 

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Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: Newbury Building Society, 17 Bartholomew Street, Newbury, Berkshire, RG14 5LY.

English law applies and we will communicate with you in English. We are participants of the Financial Ombudsman Service. We have a complaints procedure which we will provide on request. Most complaints that we cannot resolve can be referred to the Financial Ombudsman Service.

You can check the Financial Services register on the FCA's website.

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Speak to one of our expert advisers on
01635 555777  or request a call back:

Name:
Phone:
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Local Branch:
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Preferred Time of Day:
On Saturdays we are only able to call in the morning due to branch opening times.

We will only use these details for the reasons requested.
 
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