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Mutual Respect

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10
Mar

Society becomes Institute of Customer Service member

ICS

Newbury Building Society recognises that customer priorities are changing and expectations are evolving which is why it has become a member of The Institute of Customer Service (ICS). Keen to continue and advance its delivery of excellent service, the Society’s membership of ICS demonstrates its commitment to members.

The Institute of Customer Service is the independent, professional membership body for customer service. Founded in 1996, and formally incorporated in February 1997, it aims to help members improve their customers’ experience and business performance.

On Friday 10 March, Leonie Williams, Client Relationship Director at the Institute of Customer Service, visited Head Office to present the building society with a special plaque to endorse its membership.

Melanie Mildenhall, Operations Manager at the Society, said: “By joining more than 500 private, public and voluntary sector organisations, our members, employees and partners will see our commitment to excellent customer service. The ICS membership shows our determination to raise and retain high service standards, engage our employees and create the ultimate customer experience.”

Picture (above): Phillippa Cardno, Operations & Sales Director, is presented with a plaque by Leonie Williams, Client Relationship Director at the Institute of Customer Service.

For more information, visit our homepage newbury.co.uk or follow the Society on Twitter, Facebook, Instagram and LinkedIn (@NewburyBS).

 

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Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: Newbury Building Society, 17 Bartholomew Street, Newbury, Berkshire, RG14 5LY.

English law applies and we will communicate with you in English. We are participants of the Financial Ombudsman Service. We have a complaints procedure which we will provide on request. Most complaints that we cannot resolve can be referred to the Financial Ombudsman Service.

You can check the Financial Services register on the FCA's website.

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