How to contact us

• Call 01635 555700.*

• Email us.

• Visit your local branch.

• Complete a contact form.

• For media enquiries, please email us or call 01635 555700.

*Please note:

• If you call this number from a mobile phone or branch lines are busy, it will redirect to another branch or to our head office. 

• We may monitor and record telephone calls for training purposes. We will tell you before we record any telephone conversations.

Head office and customer support

• Monday, Tuesday, Thursday, and Friday 9.00am - 5.00pm.

• Wednesday 9.30am - 5.00pm.

• Saturday customer service telephone number is 0800 9884857 and is available for myaccounts savings support only.

• We are closed on Sundays and Bank Holidays.

Branches 

• Branch opening times and contact details are available here.

• Branches are open Saturday from 9.00am - 12.00pm.

• We are closed on Sundays and Bank Holidays.

• If you are visiting a branch to discuss a mortgage or open a savings account, please book ahead to avoid disappointment. You can book appointments by:Calling us on 01635 555700

  • Online savings appointment

  • Online mortgage appointment 

• 90 Bartholomew Street, Newbury, Berkshire, RG14 5EE. 

• Our head office telephone number is 01635 555700. 

There is no visitor parking at our head office - the nearest parking can be found here. 

A valid email from us will come from the following addresses:

• From a member of our team: firstname.surname@newbury.co.uk.

• From a team or department: teamname@newbury.co.uk.

• Service and account email updates: nbs@service.newbury.co.uk (this is a no-reply email - please do not contact us using this email address.)

• Marketing email updates: nbs@news.newbury.co.uk (this is a no-reply email - please do not contact us using this email address.)