Manage your mortgage 

You can manage your mortgage account online using myaccounts or the mobile app. This includes viewing your Newbury mortgage account details, transactions and its remaining term. You can also manage your personal details and contact us through a secure messaging service.    

To access the app:

• You will need to be registered for our online service, myaccounts, to use the mobile app. You will need your myaccounts online service username, password, and one time passcode to log-into the app for the first time.
• If you have not yet registered for myaccounts, register here to get your username, password, memorable word by email and your verification code by post, which will enable you to login to the mobile app.

App availability: You can download our mobile app from the Apple App Store (iOS 15.0+) or Google Play (Android 12.0+). To use the app, make sure your device has a screen lock enabled (PIN, biometrics, or pattern).

Have questions or need help?  Visit our help and support information or contact us.

To set up a new direct debit or change the date of your existing direct debit payment, you can download a Direct Debit Mandate. A clear photo of this form can be emailed to our Mortgage Customer Support Team. 

Alternatively, you can post it to:

Mortgage Support Team

Newbury Building Society

90 Bartholomew Street

Newbury

RG14 5EE

or drop it into any branch. 

If you wish to change any of your personal details, you can do so as follows: 

1. To change contact details (email address, or telephone): please send us the changes by secure message through myaccounts or send us a completed amendment form.
2. To change your name – complete an amendment form with the changes. We will also need appropriate ID (a clear photo is fine).  
3. To change your contact address – please complete an amendment form and send us the appropriate ID. 

How do I send in the changes? 

Download an amendment form here.

Completed amendment forms and any ID (a clear photo is fine) can be emailed to us.

Alternatively, they can be posted to the Mortgage Support Team, Newbury Building Society, 90 Bartholomew Street, Newbury, RG14 5EE or dropped into any branch.

Please do not post originals of any ID documents, a clear copy is fine. 

Please see our ID for customers leaflet  for more details of what ID is acceptable for each change.  

We will write to you to confirm when the changes have been made.  

We understand that circumstances may change, and you might wish to make changes to your mortgage, such as reducing or extending the term (length of your deal) or changing repayment type.

If you wish to do this, you will need to book an appointment with one of our mortgage advisers. You can book an appointment here. 

Your mortgage may allow you to make overpayments up to a certain amount in each 12-month period, without being charged. This is your annual overpayments allowance.

If you pay more than your annual overpayment allowance, you may have to pay a charge. Full details of any fees and charges will be shown in your mortgage offer. 

If you wish to make an overpayment of less than £50,000, please use the following bank details: 

If you wish to make an overpayment of more than £50,000, please use the following bank details:

After making your overpayment

Once you have made your payment, please contact us by email or call 01635 555700 to advise how you would like us to process your overpayment (e.g. reducing your monthly payments or mortgage term, or to advise no changes).

Please note we will not automatically recalculate your payments and will only make amendments if the overpayment is greater than £1,000. We need at least 14 days before your next Direct Debit to make sure we can amend your payment in time. 

Your overpayment will be credited to your account on the date of receipt; however, we will not automatically confirm we have received your payment.  

If you simply want to know how much you have got left to pay off your mortgage, the best way is to request a balance outstanding confirmation.

This will give you an idea about how much you have left to pay and if there are any fees that you may need to pay. Our Mortgage Support Team can help you with that (see contact details below). 

At the end of your mortgage term: 

1. We will write to you before your mortgage is due to be repaid explaining when and how to redeem (pay off) your mortgage. 

2. You can also request a Redemption Statement (a statement detailing the amount to pay off your mortgage in full) by emailing the Mortgage Support Team or calling 01635 555700. If you are selling or remortgaging and have a solicitor acting for you, your solicitor will reach out to us to request the figure needed to repay your mortgage. 

3. Your balance will change from month to month, so if you are considering paying off (redeeming) all or part of your mortgage, please let us know the date you wish to do this (the redemption date) so we can provide you with an accurate redemption statement figure.  

4. If you are paying off your mortgage early, the Redemption Statement will show if there is an early repayment charge (ERC) due or a mortgage exit administration fee (MEAF). 

5. Please note that we charge £25 per Redemption Statement if more than one is issued in any year. 

6. Once the mortgage is repaid, we will confirm to you when the account is closed. If we have your property deeds, we will return these to you. We will also contact HM Land Registry to remove our charge on your property.  

If you think you may have problems paying your mortgage it’s important to let us know as soon as possible so we can help you prevent mortgage payment arrears.

Our dedicated Payment Support Team are here to help you. You can contact them by calling 01635 555588 or emailing them. Contacting us doesn’t affect your credit report and the sooner you reach out for support; the more options may be available to you. 

See our Payment Support section for more details and help available.

Each year we send you a mortgage statement which allows you to view all the payments you’ve made, and the fees and interest you’ve been charged on your mortgage. The statement also helps you to understand how much it could cost to pay off your mortgage, including any charges for early repayment. You may also request an interim statement at any point by emailing us.   

Tax Statements are produced at the end of the financial year (April). If you have requested one from us beforehand, we will send you one automatically. Otherwise, you can email us and we can produce one for you upon request.