You will need to be registered for our online service, myaccounts, to use the mobile app.
You will need your myaccounts online service username, password, and one time passcode to log in to the app for the first time.
If you have not registered for myaccounts, you can register here to get your username, password, memorable word by email and your verification code by post, which will enable you to login to the mobile app.
If you forget your username, click on 'Forgotten my username’ on the log in page. You will receive an email to your registered email address within a few minutes containing your username.
If you forget your password, click on 'Forgotten your password' on the log in page. You will receive an email to your registered email address within a few minutes which will enable you to reset your password. Please note: If your account has been locked due to unsuccessful log in attempts you will not receive this email.
If you have forgotten your memorable word after entering your username and password, click on ‘Forgot memorable word?’. To verify your identity a new reset code will be sent to your registered email address. Once you received the reset code, please enter it complete verification.
If your myaccounts account has been locked please contact our team on 0800 988 4857 to unlock your account. Our phones are open from 9am until 5pm Monday to Friday, from 9.30am on a Wednesday and from 9am until 12 noon on Saturdays.
You can download our myaccounts mobile app from the Google Play Store if you are using an android device, or from the App Store if you are using an Apple device.
You can run the app on any iOS device running 15.0 and above and any android device running 12.0 and above.
This information can be found via the ‘Settings’ function on your device.