Customer Support Administrator - Savings

Location: Head office, Newbury

Hours: 35 hours per week. Monday - Friday, 9.00am - 5.00pm and 1 in 4 Saturdays

Starting salary: £21,945

Target salary: £23,100

Interviews: 90 minute competency-based interview held in our head office in Newbury. We aim to interview successful applicants within 1 week. Feedback will be provided regardless of the outcome. We reserve the right to close this vacancy at any point.

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills, and a desire to learn, you could be the person we’re looking for.

What will you be doing?

The key priority is to support our members with their enquires and requests arising from their interactions with our online service.  

You will also have contact with our members by telephone, ensuring they are able to manage their day to day servicing of their savings accounts.  

This will provide a great opportunity to build relationships within the team and with your branch-based colleagues.  

You'll be involved in tasks like:

• Handling customer queries about their account, both by email and over the telephone.

• Checking mortgages are ready to complete an sending out funds to solicitors for purchases and remortgages.

• Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors.

• Ensuring accounts are redeemed in full and administrating the mortgage account closure process.

• Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions.

This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.

You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.

Essential skills and experience:

• Some experience of working with internal and/or external customers to ensure the highest quality service experience.

• Evidence of excellent written and verbal communication skills.

Desirable skills and experience: 

• Microsoft Office - Word, Excel, Outlook and Office365.

• Experience in financial service administration.

Why work for Newbury Building Society?

• We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.

• We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

You will also receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off!

*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.