Getting in touch 

Contact us

• Call 01635 555700.*

• Email us.

• Visit your local branch.

• Complete a contact form or request a call back at a convenient time. 

• For media enquiries, please email us or call 01635 555700.

*Please note:

• If you call this number from a mobile phone or branch lines are busy, it will redirect to another branch or to our head office. 

• We may monitor and record telephone calls for training purposes. We will tell you before we record any telephone conversations.

Opening hours

• Monday, Tuesday, Thursday and Friday 9.00am - 5.00pm.

• Wednesday 9.30am - 5.00pm.

• Our branches are open every Saturday from 9.00am - 12.00pm (please note our Saturday opening line is 0800 988 4857 and is available for myaccounts savings support only.) 

• We are closed on Sundays and Bank Holidays.

If you are visiting a branch to discuss a mortgage or open a savings account, we advise you book ahead to avoid disappointment. Opening times and contact details are available here.

Head office contact details

• 90 Bartholomew Street, Newbury, Berkshire, RG14 5EE. 

• Our head office telephone number is 01635 555700. 

Please note there is no visitor parking at our head office - the nearest parking can be found here. 

Emails

A valid email from us will come from the following addresses:

• From a member of our team: firstname.surname@newbury.co.uk.

• Central service updates: nbs@service.newbury.co.uk (this is a no-reply email - please do not contact us using this email address.)

• Marketing updates: nbs@news.newbury.co.uk (this is a no-reply email - please do not contact us using this email address.)

Online service FAQs

If you need help with accessing our online service, myaccounts, or our Intermediary online service for mortgage intermediaries, please visit this page.

Accessibility and customer support

Full details of our accessibility and customer support facilities are available here. If you need further support please speak to one of our Customer Service Advisers, who will be happy to help.

Customer satisfaction

If our service does not meet your expectations, please let us know. We'd love the opportunity to put things right and improve our service. You can provide feedback here.