IT First-Line Support Technician

Location: head office, Newbury

Hours: 35 hours per week. Monday - Friday, 9.00am - 5.00pm and 1 in 3 Saturdays, 8.30am - 12.30pm

Starting salary: £26,928

Target salary: £29,920

Interviews: We aim to interview successfull applicants within 1 week. Interviews will comprise a 90 minute competency-based process held in our head office based in Newbury. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.

Do you have a passion for customer service and IT? Then this could be the ideal opportunity for you to join our busy IT Team, working together to provide a first class, professional service with external and internal customers at the heart of all you do.

You’ll be given the opportunity to start or develop your IT career and broaden your knowledge and experience. We’ll provide you with a comprehensive training programme to enable you to get up to speed with our systems and processes. 

What you will be doing? 

• Respond to requests made through the Service Desk and over the phone by user.

• Perform user administration tasks such as the setup of new starters and removing access from leavers.

• Support the businesses IT requirements.

Essential skills and experience:

• Ability to demonstrate strong organisational skills to effectively meet deadlines and adapt to change.

• Experience of working with internal and/or external customers to ensure the highest quality service experience.

• Evidence of excellent written and verbal communication skills.

• Enthusiasm to work in IT and develop a career in IT support.

• Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365.

• Driving licence.

Desirable skills and experience: 

• Experience as a First-Line IT Support Analyst.

• Experience with active directory user management.

• Knowledge of IT and cyber security principles.

• Knowledge of Windows operating system deployment. 

• Experience of working within a regulated environment financial services environment. 

Why work for Newbury Building Society?

• We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.

• We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

• We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.