In our member-led organisation, every employee makes a difference. Our people tell us they experience that sense of personal fulfilment and impact every day, whether that's through working in the community or supporting our customers over the phone, email, or in branch.
We have great teams and a deep-rooted belief in the principles of mutuality that we can all achieve more when we come together, whatever our backgrounds.
We want our people to share their thoughts and experiences, knowing that a breadth of perspectives can create better outcomes for everyone.
That’s why you’ll find us taking steps to proactively create a place where different voices get heard, celebrating key dates and campaigns such as Pride, International Women's Day, Mental Health Awareness Week, and World Food Day each year.
From a hybrid working policy that supports you to work in a way that suits your needs, to caring policies and Mental Health First Aiders, our culture of inclusivity is underpinned by policies and practices that celebrate our differences.
As a small organisation, we're able to focus on our employees as individuals, supporting them wherever we can to help them be their best, whether that's through mentoring, additional learning and development, flexible working, and more.
Customer excellence is at the heart of everything we do, and it starts with our people. Whether you contact us online, pop into a branch, or give us a call, you’ll always be able to speak to a real person. It’s one of the reasons we recently won the Treating Customers Fairly Award at the British Bank Awards 2024.
Learn more about our commitment to our customers here.
