Preparing for your mortgage appointment 

You can speak to one of our fully qualified mortgage advisers over the phone.

Telephone appointments are available Monday to Friday and Saturday mornings. 

Our telephone appointments offer you the same support and guidance as our branch appointments and take up to an hour. 

We will send your documents to you to review at your own pace before you complete your application. In most cases, you'll be able to upload your documents to us after your appointment. Alternatively, you can post your documents to us or bring them to your local branch.

What's the best way to prepare for a telephone appointment?

• You'll be asked about the property, your income and expenses in detail. It's advisable to have documents like your pay slips, tax statements and bank statements handy.

• If it's a joint appointment, each applicant will need to provide these details. We'll send copies of the documents to all applicants after the appointment.

• You'll be given a full list of what you need when we've understood your situation.

You can now book a face-to-face appointment with a mortgage adviser from the comfort of your own home or your office.

Why travel for an appointment when our adviser can come to you?

This service uses secure video technology on your laptop, smartphone, or tablet, to connect you to an adviser who will guide you through your mortgage application.

All you need is a broadband connection, a device that supports video calls, and somewhere you can have a private, quiet discussion for up to an hour.

Simply contact us and request a mortgage video appointment at a convenient time for you. Appointments are available Monday to Friday 9.30am to 4.00pm and on Saturday mornings. 

If you'd like some extra support, please read our mortgage video appointment guide on the right side of this page. 

You can meet with us ace-to-face in a quiet and private setting in any of our branches, Monday to Friday and on Saturday mornings. 

Our team of qualified mortgage advisers are on hand to help you apply for your mortgage, remortgage, or application for further borrowing. 

Contact us by phone or come into a branch to book an appointment at a convenient time for you. 

What to expect: 

• You’ll be asked about the property, your income, and your expenses.

• Bring documents like your pay slips, tax statements and bank statements. You’ll be given a full list of what you need when we’ve understood your situation.

• If you are applying for a joint mortgage, it’s best if both of you can attend the appointment.