Customer help and support
Helpful information, guides and support for our customers.
If you need support, forms or information please see the relevant help sections below.
You can also email us, or write to us - our contact details can be found here. To speak to one of our team face-to-face please you can visit a branch.
- Bereavement support (opens in new window)
- Book a savings appointment or review (opens in new window)
- Power of Attorney and Court of Protection (opens in new window)
- Lost passbook (opens in new window)
- How to pay in cash (opens in new window)
- Savings Terms and Conditions - download (opens in new window)
- Savings glossary (opens in new window)
- FSCS Financial Services Compensation Scheme leaflet - download
- Identification for customers leaflet - download (opens in new window)
- Charitable assignment (opens in new window)
- My Lost Account tracking service (opens in new window)
- BSA Third Party Support Guide - download (opens in new window)
- Bereavement support (opens in new window)
- Book a mortgage appointment (opens in new window)
- Manage your mortgage (opens in new window)
- What is consents.online? (opens in new window)
- Mortgage payment support (opens in new window)
- Mortgage Charter (opens in new window)
- Current and previous interest rates (opens in new window)
- Mortgages Explained leaflet - download (opens in new window)
- Guide to Interest Only mortgages (opens in new window)
- Mortgage glossary (opens in new window)
- Tariff of mortgage charges - download
- Types of valuation reports and fees - download (opens in new window)
- Solicitor Panel application form - download (opens in new window)
- Certificate of title form - download (opens in new window)
- HMRC Tax Assessments Guide - download (opens in new window)
- FCA Interest Only Mortgage Guide - download (opens in new window)
- BSA Mature Lending Guide - download (opens in new window)
- Registering for myaccounts (opens in new window)
- Logging in (opens in new window)
- Opening an account (opens in new window)
- Paying in money (opens in new window)
- Withdrawing money (opens in new window)
- Changing my details (opens in new window)
- Closing an account (opens in new window)
- Security details (opens in new window)
- Technical support (opens in new window)
Customer accessibility
We want to make it easy for everyone to have access to our products and our services.
Customer satisfaction
Please tell us when our service does not meet your expectations - it helps us to improve our service.
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