If you require advice about which account would be most suitable for you, please contact your local branch via telephone (our branch telephone numbers can be located under the 'Find a branch' tab at the top of the screen), or by visiting your local branch where our Qualified Savings Advisers will be more than happy to help you.
If opening a joint account, do both account holders need to register for the myaccounts service?
Yes, both account holders will need to register to myaccounts to view and service their joint account.
If you are a new member to us, please go to our myaccounts homepage and select ‘Apply’. You will then be taken through our application process. Please note, we are only able to accept online applications from individuals over the age of 18 and who live in our operating area. Our operating area postcodes can be found here.
If you are an existing member using myaccounts for the first time, please go to our myaccounts homepage and select ‘Register’. You will then need to provide us with some details and we will email you a username and a link to set up your security information. You will also receive a verification code from us in the post. Once you have received this please login to your myaccounts profile, enter in the code and you will be given an option to apply for a new savings account.
If you are an existing member already with a myaccounts profile, please go to our myaccounts homepage and select ‘Login’. Once you are logged in you will be given an option to apply for a new savings account.
We have a responsibility to verify the name and address of all customers wishing to open an account. Identity checks are standard practice, designed to protect your funds from fraudulent activity. Wherever possible, we use an electronic verification process to check identity. In most instances, this removes the need for us to request paper identification from customers.
If you are a new member to us, please go to our myaccounts homepage and select ‘Apply’. You will then be taken through our application process. Please note, we are only able to accept online applications from individuals over the age of 18 and who live in our operating area. Our operating area postcodes can be found here.
If you are an existing member using myaccounts for the first time, please go to our myaccounts homepage and select ‘Register’. You will then need to provide us with some details and we will email you a username and a link to set up your security information. You will also receive a verification code from us in the post. Once you have received this please login to your myaccounts profile, enter in the code and you will be given an option to apply for a new savings account.
If you are an existing member already with a myaccounts profile, please go to our myaccounts homepage and select ‘Login’. Once you are logged in you will be given an option to apply for a new savings account.
Our electronic verification check can sometimes be inconclusive, for example if you have recently changed your name or moved address. If this is the case, you may be asked to send in further identification.
We take the security of your information very seriously and therefore, as part of the registration procedure, we need to post a verification code to you which will enable you to view and transact on your account. We will only issue the verification code to your registered address. Once you have completed your registration and entered your verification code, you will be able to view your existing accounts with us, transact on accounts (where the terms and conditions allow), register your nominated account and manage your security / personal details.
You should receive your verification code in the post within 5 working days. If you have not received it within 5 days, please contact us on 0800 988 4857.
We need to process and approve your application before you make your initial deposit. Once we have processed your application, we will send you a secure message to confirm your account is open and ready for you to make your deposit, or whether we need further information.
All our accounts have a “cooling-off” period which enables a customer to cancel their account opening. This period is 14 calendar days. If you wish to cancel your account opening, please write to us (myaccounts team, 90 Bartholomew Street, Newbury, Berkshire, RG14 5EE) detailing why you wish to cancel your account. Please let us know if you would like to discuss an alternative account for your needs and we will arrange for a savings advisor to contact you.
We are available to answer your queries between 9.00am and 5.00pm Monday to Friday (Wednesday 9:30am to 5.00pm) and between 9.00am until 12.00pm on Saturdays. Please note we are not open Bank Holidays. You can email us or call 0800 988 4857.
If you have forgotten your password or memorable information, visit our ‘Logging in’ page and click 'forgotten password' link.
